Refund policy
We build things to be worn, not sent back. But if something's not right, here's exactly how it works.
Your right to return — no questions asked
You have 14 days from the date you receive your order to return or exchange it. No reason needed. No extra fees. The product just needs to come back to us in its original condition — unworn, unwashed, tags attached, in its original packaging.
Defective or wrong item
If something arrives damaged, defective, or isn't what you ordered, you have 30 days from delivery to report it and get a full refund or replacement — no cost to you. This is separate from the 14-day window above, not instead of it.
What doesn't qualify
- Items worn, washed, or altered in any way
- Items missing tags or original packaging
- [Sale/final-sale items — if you run markdown drops, list them as excluded here]
- [Customized or made-to-order pieces, if you ever offer these]
How to start a return or exchange
- Message us at contact@shiftwear.online with your order number and what you'd like to do (return or exchange).
- We'll confirm the item qualifies and send you instructions for sending it back.
- Pack it up — original packaging, tags on, unworn.
- Courier pickup arranged by us, not extra fees required.
Exchanges (size or color)
Want a different size or color instead of a refund? Same process above — just tell us what you want it swapped for. Subject to stock. If the new item costs more or less, we'll square up the difference.
Refunds
Once we receive and check the returned item, refunds are processed within [5-7 business days] back to your original payment method. Cash on Delivery orders are refunded via [bank transfer / InstaPay / store credit — decide and state].